Customer services

Services Policy

Last Updated: April 04 2025

This Services Policy outlines the terms governing the online tutoring services provided by Noor-e-Taleem (“we,” “us,” or “our”). By enrolling in our programs, you agree to comply with these terms.

1. Service Overview

We provide:

✅ One-on-One Tutoring: Personalized virtual sessions in STEM, Languages (English/Arabic/Urdu), and Quranic Studies.
✅ Structured Plans: Flexible weekly/monthly schedules (see Plans).
✅ Free Demo Sessions: 2 trial classes to evaluate compatibility before payment.

2. Tutor Qualifications

All tutors undergo background checks and subject-matter vetting.
Tutors may set session rules (e.g., no late joins, required materials).

3. Session Logistics

Platform: Sessions hosted on Zoom/Google Meet (we will provide the link).
Rescheduling: Requires 24-hour notice via email/portal/Whatsapp etc.
No-Shows: Missed sessions without notice are non-refundable.

4. Payments & Refunds

Fees: Paid upfront per plan (see Pricing).
Refunds: Partial refunds only for unused sessions (see Refund Policy).

5. Client Responsibilities

Provide accurate academic needs/goals.
Ensure stable internet connection and device readiness.
Respect tutor-student boundaries (zero tolerance for harassment).

6. Limitations

We do not guarantee specific grades/exam results.
Technical issues (e.g., power outages) may require make-up sessions (See Makeup Class Policy).

7. Policy Changes

We may update terms with notice via email/website. Continued use constitutes acceptance.

Noor E Taleem:
Email: [email protected]